My wife got a Blackberry from work a few weeks ago, so, no longer needing her existing mobile phone, I called our carrier, Rogers to cancel it, which was handled promptly and without comment by Rogers, except to ask why we were leaving (expected, of course). Fast forward to last Friday, when I receive a bill with a surprise C$200 charge due to “Early contract termination”. Ouch!
First thing this morning, I’m on the phone to them. As I’m waiting for a service rep, I’m contemplating various plans of attack for what will surely be an awkward-at-best conversation. The rep picks up a minute or two later, asks about the problem to which I provide a brief synopsis of the situation. I did sign a contract, which had almost another year left, but when I informed her that nobody mentioned a cancellation charge at the time I cancelled – and without skipping a beat – she responds “I apologize Mr. Baker – we’ll refund that right away”!
Gosh, that was unexpected, but very welcome. Thanks, Rogers.